Talk 2 Save - The cheapest way to call home

Frequently Asked Questions

How do I use this service?
Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. Your BT phone bill will be billed at the discounted prices.
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How do I sign up to this service?
To use this service you don't need to register. Just dial the access number allocated to the international destination you wish to call and follow the voice prompt.
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Are there any subscription fees or other costs when using this service?
The price stated behind every this service access number is all-inclusive. There are no further connection or subscription costs on top of the cost per minute as advertised on our website. The rates include VAT and the costs for the international connection.
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How much does it cost to dial my country?
First, find out which access number you need to dial for your destination. Then look at the price stated beside that access number, this is the price per minute for your call and includes VAT.

Calls are usually billed per second (BT, Telewest and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute).

Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 5p minimum charge. NTL charges a 5p connection fee and Telewest a 6p connection fee for 08 numbers and 10p for 09 numbers. For other networks please contact your service provider.
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How will my calls be billed?
The charges for calls to our access numbers will simply appear on your normal telephone bill from your telephone provider.

For example, if you make a 5 minute call to Poland from a BT phone via access number 0844 972 2583 which is charged at 2p/min; Next time you get your BT bill you will see a call to our 0844 972 2583 number, a duration of 5 minutes and a total charge of 5 min x 2p = 10p.

Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 5p minimum charge. NTL charges a 5p connection fee and Telewest a 6p connection fee for 08 numbers and 10p for 09 numbers. For other networks please contact your service provider.
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Are there peak and off-peak rates?
Our access numbers are the same cost no matter what time of day you call. The rates are the same 24 hours a day, 7 days a week.

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Why am I unable to dial certain Talk2Save access numbers?
1. Other operators like NTL, Telewest and mobile providers will have to open up our access numbers on their networks. Some providers are extremely slow updating their networks and therefore it might take some time before our access numbers are available from all networks. To speed this up contact your service provider, tell them the access number you wish to call and ask if they can open up the telephone number.

2. You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.

3. Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha telecom or 1877 for Onetel) you simply omit this code and just dial the Talk2Save access number directly. Omitting the Indirect Access code means the Talk2Save call will be charged by your line provider (usually BT). If you are having problems like this please contact your service provider.
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Can I use this service from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on our website.
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Can I use this service from my mobile?
Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We  have no influence on what they may charge, nor do we receive an revenue from any surcharge.
We advise you to get in touch with your mobile phone provider to confirm their rates to our access numbers.
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Why did you change the access number for my destination?
Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. From time to time we may need to change the cost of a call, however the cost of the call will be announced when you dial the access number.
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Can I use the Talk2Save access numbers outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So you cannot make use of our services when dialing from outside the UK.
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I am a NTL or Telewest customer, can I use this service?
The Talk2Save  access numbers can be used from most landlines including NTL or Telewest. The billing process for our access numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill.

NTL and Telewest should charge the same rates as BT for our access numbers. However if you would like to check their rates please contact your service provider directly.
 
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When do call charges take effect?
You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
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Can I receive an itemised bill from this service?
The onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not Talk2Save, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
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I have been overcharged by Talk2Save!
Talk2Save cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section “Can I use this service from my mobile” for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge.
We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please contact Ofcom on 0845 456 3000.
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How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have can be emailed to us and we will get back to you as soon as possible.
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When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged.
However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.
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I was told by my service provider you charge at premium rate which is really expensive?
Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5p/min.
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How much can I save by using Talk2Save instead of BT, NTL or Telewest?
For the BT pricelist please click here.
For the NTL pricelist please click here.
For Telewest charges prices please visit the Telewest website.
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You have helped me save pounds on my international calls. Thanks. Great service. Paul from Yorkshire